[ Return Merchandise Authorization (RMA) ]
All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by SONEXPC.com within 30 days or 1 year (depending on the warranty period for that product) of your original invoice date, for most retail merchandise. After 30 days or 1 year (depending on the warranty period for that product) from purchase we can no longer issue an RMA and will refer you to the manufacturer for warranty service. RMAs expire in 15 days after they are issued unless otherwise noted.
You may request a RMA Number from our RMA Department.
If you have any tech support questions before requesting a RMA, feel free to ask in a tech support message.
All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, software, manuals, blank warranty cards and other accessories and documentation included.
A valid RMA number must be written clearly on the outside of the packaging. Incomplete or unauthorized returns will be refused. The customer is responsible for any additional damage to an item or loss during shipment to SOENXPC.com. Therefore, we recommend that all items shipped to us be insured for damage or loss.
Returns from Canadian Customers must be shipped to our Canadian address:
SONEXPC.com / SONEX COMPUTER INC. (RMA #____________) #1035 - 8766 McKim Way, Richmond, BC V6X 4G4, Canada
or click here to download a mailing label in Adobe Acrobat format you can print out and use.